Privacy Policy

1. Who we are

Geobra Renovation Ltd. ("Geobra", "we", "us") is a home renovation company based in Etobicoke, Ontario, serving the Greater Toronto Area. This policy explains what personal information we collect through this website, why, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This website is developed and managed for us by Suvel Webverse, which also operates the chat assistant described below on our behalf.

2. What we collect

We only collect what you choose to give us:

• Contact form. Your name, phone number, email address, the type of project and the details you write.
• Chat assistant. What you write in the chat and anything you choose to share, such as your name, phone number, email and project details. See section 3.
• Calls, texts, WhatsApp and email. When you contact us directly, we receive your phone number or email address and your message.

Please don't send payment card numbers, banking details, passwords or government ID numbers through the website. We never ask for them there.

3. Chat assistant (Suvela)

Suvela, the chat window on this website, is an automated AI assistant, not a person. It answers questions about our services and, if you choose to share them, passes your details to our team so we can follow up. It is provided by Suvel Webverse.

What it collects

• Your messages: what you type, and anything you choose to share, such as your name, phone number, email address and what you need.
• Page details: the page you were on when you sent a message.

How it's used

• Writing replies. Your messages, and the earlier messages in the same chat, are sent to Anthropic, the AI provider whose Claude model writes the assistant's replies. Anthropic processes them only to provide this service and, under its commercial terms, does not use them to train its models.
• Following up. When you share your contact details, a summary and a copy of the conversation are emailed through Resend, an email delivery service, so the right person can reply to you. These emails go to our team and may also go to Suvel Webverse, which manages the assistant for us.
• Running the service. The assistant runs on Cloudflare, which processes technical data such as your IP address. Only basic counts are logged (for example, how many messages a chat had), not what you wrote.

How long it's kept

• The chat is kept in your browser for the current visit and cleared when you close the tab. The assistant's servers don't store website chats.
• Lead emails are kept for as long as we need them to work with you, and deleted on request.

4. How we use your information

• To reply to your questions and requests.
• To prepare quotes, plan site visits and carry out your renovation.
• To keep basic records of our work with you.

We don't sell or rent your personal information, and we don't use it for advertising.

5. Service providers

We use a small number of trusted providers to run this website. Cloudflare, Anthropic and Resend are based in the United States, and other providers may also process data outside Canada, so your information may be stored or processed in the United States or other countries and be subject to their laws.

• Cloudflare hosts this website and keeps standard server logs, such as IP addresses.
• Web3Forms may deliver contact form submissions to our inbox. If it isn't used, the form opens your own email app instead and your message is sent from your email account.
• Google Fonts and the Tailwind CSS content network supply the site's fonts and styles. Your browser connects to them directly, which shares your IP address with them.
• Anthropic, Resend and Cloudflare power the chat assistant (see section 3).
• Instagram, Facebook, WhatsApp and Google Maps links open those services, which have their own privacy policies.

6. Cookies

This website doesn't use advertising or analytics cookies. The chat assistant stores the current conversation in your browser's session storage so it isn't lost when you change pages, and it is cleared when you close the tab.

7. How long we keep it

We keep enquiries and project records only as long as we need them to respond to you, do the work, and meet legal and tax obligations. Then we delete them.

8. Your rights

You can ask us to:

• tell you what personal information we hold about you,
• correct anything that's wrong,
• delete your information, or a chat conversation, when we no longer need it.

We will reply within 30 days. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

9. Contact us

For privacy questions or requests:

• Email: geobrarenovation@gmail.com
• Phone: (647) 461-1516

We may update this policy from time to time. The date at the top shows when it last changed.